In this episode, David and Lucas are joined by Bill DeBoer of DeBoer's Auto in Hamburg, NJ to delve into the question of whether or not running a peak efficiency shop is the best approach. The pursuit of efficiency and productivity is a constant in the automotive industry, but is operating at maximum capacity always the best option?

They discuss the benefits and drawbacks of this approach, including increased revenue and profitability, versus the potential for burnout, decreased quality of work, and the risk of losing key employees.

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Topics discussed:

00:00 What happens when the part doesn’t show up?

8:59 How do you get to that kind of revenue with the space restriction?

29:57 The importance of morning planning and workflow in the shop.

35:47 What happens if you lose a staff member?

1:00:04 Hiring a second service advisor.