Sometimes you have to make the difficult decision of firing a customer.
Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.
Andrew’s background and how he got started. 0:00
What is a written and signed estimate? 5:13
The importance of making your business safe. 10:09
What was the catalyst for Andrew to start a change in his business? 13:58
When you first start going to training or events, what does it look like? 18:20
Go to other places and meet other people. 24:36
David’s time in the mastermind group. 25:28
How do you know if you’re making money? 31:52
How much are you at the shop and how much do you need to be there? 38:25
Don’t feel like you’re being attacked. 42:50
How do you know if you’ve met someone who’s a bad influence? 47:30
Did he file a deceptive trade practice lawsuit on a car? 54:08
How does it feel when a customer doesn’t fix a problem they caused? 57:40
I’m gonna get sued. 58:29
How to get your credit card company to drop the chargeback. 1:02:41
Do you have recorded calls you can take with you? 1:08:51
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.
Andrew’s background and how he got started. 0:00
What is a written and signed estimate? 5:13
The importance of making your business safe. 10:09
What was the catalyst for Andrew to start a change in his business? 13:58
When you first start going to training or events, what does it look like? 18:20
Go to other places and meet other people. 24:36
David’s time in the mastermind group. 25:28
How do you know if you’re making money? 31:52
How much are you at the shop and how much do you need to be there? 38:25
Don’t feel like you’re being attacked. 42:50
How do you know if you’ve met someone who’s a bad influence? 47:30
Did he file a deceptive trade practice lawsuit on a car? 54:08
How does it feel when a customer doesn’t fix a problem they caused? 57:40
I’m gonna get sued. 58:29
How to get your credit card company to drop the chargeback. 1:02:41
Do you have recorded calls you can take with you? 1:08:51
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
